Many of the items we carry are shipped directly from La Boutique Beignet. Some items will be shipped directly from the designer or manufacturer. We make every effort to ship in stock items within 3-4 business days. If we discover an item is not available, we will contact you immediately. Please be sure your contact information is correct. You may receive your order in multiple shipments. The couriers we use are insured and traceable. In order to simplify our shipping costs, we have implemented a table for shipping. Please note that heavier items may incur an additional cost and will be noted on the item detail page. Also if you are an International customer, please be aware that additional shipping costs will apply. Please email us for a shipping quote. All International orders will be shipped with insurance and tracking. Customer is responsible for any taxes or duty charges.
Please note that Florida residents will be charged 6% tax. Any item that is shipped to a Florida address will be taxed.
We make every effort to ensure that you are completely satisfied with your purchase. We have found that most returns can be avoided by proper measurement. If you have any questions, please feel free to contact us and we will be happy to help you find the right size for your pet. La Boutique Beignet can be reached by email at LadyB@LaBoutiqueBeignet.com and by telephone at 727 244-1023.
If you receive your order and are dissatisfied, please email us within 3 days and we will be happy to assist you. Any item returned to us must be in its original, unused condition. It must have tags attached and must contain all original documents, boxes, etc.
La Boutique Beignet will accept returns for exchange or merchandise credit. Merchandise credit will expire 1 year from date of purchase.
Please note that due to strict health regulations, pet beds, blankets and carriers cannot be exchanged or returned.
Please note the following guidelines when requesting an exchange or merchandise credit:
-Send us an email within 3 days of receipt of your item, including invoice number, date of purchase and item number. Also, note if you wish to exchange for another item or if you would like a store credit.
-Upon receipt of your email, we will issue a Return Authorization number. Please do not ship items back to us without this number. We will ask you to package your unused item carefully back into its original packaging, including tags, instructions, boxes, etc. We will provide you with the address to our receiving department and ask that you send it via UPS, Fed-Ex, or USPS Priority 2-3 Day Mail, so we will have tracking information. You will be responsible for all shipping costs (both cost to ship back to us and cost to re-ship your replacement item). We must receive the item within 15 days of issuing the RA number.
-Once we receive the merchandise and confirm that it is unused and in original packaging, we will either exchange or issue a store credit. An email will be sent to you upon receipt for your records. We reserve the right to refuse items that have been used or missing tags, boxes, etc.
-If you receive an item that is damaged, please contact us within 48 hours. Include order number, date, item number and describe the defective merchandise.
-If you do not receive your merchandise within 30 days of your original order, please contact us.
-We will accept a return or exchange once per item. If you need to return an item more than once, a $10.00 fee will apply.
-No returns or exchanges on Sale, Personalized, Special Order, Discontinued or "Final Stock" items. Heavy, oversized items may be charged additional restocking fees.
-Please allow additional time for exchanges. Some items are shipped directly from the designer or manufacturer or special ordered at the time of purchase.
-Please be sure that you provide us with the correct mailing address at the time of order. If items have to be re-shipped because they were refused or unclaimed due to an insufficient address provided by you, then you will be billed shipping costs.
-We strive to provide excellent customer service and if you have any questions, please feel free to contact us by either email at LadyB@LaBoutiqueBeignet.com or by telephone at 727 244-1023.
Rest assured that we value your privacy and we will never sell or distribute any information we collect from you to third parties. We may from time to time send you email notices of specials or sales that we feel may be of interest to you, but you will have the option to opt out of such emails at any time, no questions asked.
We accept PayPal, Visa, Mastercard, Discover and American Express.
All items that you purchase from La Boutique Beignet that are in stock or that we ship directly out to you will be gift wrapped free of charge. Some designers and manufacturers will also have free gift wrapping included with their delivery. Some of the larger items you purchase will not be gift wrapped. Feel free to contact us if you wish to have a larger item gift wrapped and we will be happy to provide you with a quote as to how much it will cost you.
We at La Boutique Beignet are here to assist you with any questions you may have. It is our desire that your visit here will be a warm and inviting experience and that you and your pet will feel right at home. If you have any questions, please feel free to email us at LadyB@LaBoutiqueBeignet.com or telephone us at 727 244-1023.
The quickest way to reach us is by email and filling out our "Contact Us" form. Emails are monitored every day and are usually responded to within hours.
If you are a designer or manufacturer and would like us to carry your designs or products, please send us your brochure and or samples to the following address:
La Boutique Beignet, 4990 Dover Street NE, Saint Petersburg, Florida 33703-3213